Terms & Conditions

Terms and Conditions

Wickfield.com.hk (the “’Website”) is owned and operated by Wickfield Insurance Brokers Limited (hereafter called “WIBL”).

In the terms and conditions together with the privacy & cookies policies hereinafter  stated (collectively called “Terms and Conditions”), whenever we use “WIBL”, “us”, “we” and “our”, it refers to Wickfield Insurance Brokers Limited, insurance brokers license no. FB1506, and a registered member of Professional Insurance Brokers Association, membership number is 0357.  “You”, “Your” and “User” refers to any person who accesses to or uses this Website.


By using this Website, you agree to be bound by these Terms and Conditions of use without limitation. It constitutes a legal agreement between you and WIBL.  If you do not intend to be bound by these Terms and Conditions, you should not access to and use this Website.

We may review and make alterations to these Terms and Conditions from time to time without any prior notice. Any amended Terms and Conditions will become effective from the date when they are posted on this Website. You shall review these Terms and Conditions whenever you visit this Website. If you do not intend to be bound by the revised Terms and Conditions, you should stop using this Website immediately. By accessing to and using of this Website, you shall be deemed to unconditionally accept the latest amended Terms and Conditions.

Our Service

You acknowledge that WIBL is an insurance broker whose business is to arrange insurance products and services for its clients. WIBL is not an insurer, and does not underwrite any insurance risk, nor does it act on behalf of any insurer in its dealings with the User.

WIBL provides insurance products on this Website. Any information gathered by you or use of any tools on this Website do not constitute an official offer of insurance to you.

WIBL does not provide any kind of advice on this Website, whether personal, financial or commercial.  Nothing on this Website ought to be relied upon as advice or a recommendation of any specified products or services. It is your sole discretion and decision to purchase any product or service, whether it has been featured on this Website or not.

The information on this Website is not sensitive to your specific status including financial or insurance needs and you are obligated to seek professional advice before acting on the information you find on this Website. The Information on this Website to be found in relation to the provided products and services is not representative of and cannot be treated as full description of any particular product and its terms and conditions nor the precise cover provided by that product or service.

By giving us your personal details, you are requesting a quotation of the relevant product or service from the relevant insurance providers based on its terms, conditions and exceptions.

You agree that no insurance coverage shall be construed as being bound, in force, applied for or assumed as a result of providing the personal information or application form to WIBL unless and until the risk was accepted and the relevant confirmation of coverage has been sent to you by us or by respective insurers. Confirmation of insurance may be sent physically on paper and/or solely electronically. The confirmation of a binding contract is not conditional on you receiving any paper document.

WIBL’s affiliation with any third party service providers or their contents on this Website, if any, should not be construed as a recommendation by WILB to purchase any of their insurance product or service. WIBL does not own, operate, control or endorse any third party contents or services in any way.

We reserve the right to feature, amend, delete, edit, take away or modify any data, contents, material and information displayed on this Website at any time.

WIBL Remuneration

WIBL is remunerated for its services by the receipt of commission paid by insurers. Your agreement to proceed with any insurance transaction shall constitute your consent to the receipt of commission by us.

Your Obligations

You acknowledge that any contract entered into for an insurance product will be between you and the applicable insurer. All products and services provided or described in this Website or arranged by WIBL are subject to the terms, conditions and exceptions of the insurance contract.  You must read carefully all these terms, conditions and exceptions and to satisfy yourself that you fully understand such policy provisions. In appropriate cases, you must ensure to seek professional advice on the meaning, operation and substantive effect of these terms, conditions and exceptions prior to entering into a contract for such products or services. If you are in doubt as to your obligations under these policy provisions or if you wish to seek assistance pertaining to our service, please contact our customer service department.

You also acknowledge that prior to any insurance cover being confirmed or provided to you, you should disclose complete and accurate material facts you know, or could reasonably be expected to know that could be crucial in the process or the decision to grant you the requested insurance and in what premium terms that prudent insurers would offer to accept the risk. A fact is material and requires disclosure to the insurer even if not asked or prompted by the insurer in the proposal form or any other communication between you and the insurer. You agree that no reliance will be placed upon WIBL to advise or alert the User as to what fact is material for disclosure.

You are obligated (i) to disclose to your insurer immediately if any information is affected by any change of circumstances or additional facts known to you at anytime whereby the risk of loss is increased (ii) not to misrepresent any material facts and (iii) not to make fraudulent claims, if it is relevant to the nature of the risk sought to be covered. Please also ensure to comply with the terms, conditions and warranties stipulated in the policy during the course of the whole insurance period. Failure to do so may prejudice your interest in seeking indemnity under your selected policy and/or claims being repudiated and/or policy being voided from inception. You may receive no benefits from your chosen policy accordingly.

When obtaining quotation and/or enrolling for a particular product or service on or through this Website, you agree that it is your sole responsibility to ensure all information or personal data provided are correct, accurate and complete. WIBL will not be held responsible for loss of any kind by User due to any misrepresenting data, information provided or errors or omissions committed by the User. Please ensure to double check the information provided to us and/or the insurers to protect your own interests. Failure to do so may result in insurance contract being voided from inception as if no insurance were arranged and/or claims being repudiated.

You agree that no premium will be refunded once a travel insurance certificate or home insurance policy has been issued.

The products and services described on this Website are not available to persons who are outside Hong Kong Special Administrative Region and/or non-Hong Kong residents and/or to persons who do not possess legal capacity to enter into contracts, such as minors. No contract purported to be entered into by these persons will bind respective insurers or WIBL, unless otherwise specified.

Use of this Website

By accessing to and using of this website, you agree that:

You accept the risks of using this Website and/or any linked third party websites. You are solely responsible to evaluate and assume all the risks in connection with the use of any contents or services on this Website and/or any linked third party websites including but not limited to their reliability, accuracy, completeness or usefulness of any contents or services on or acquired through this Website or any linked third party websites.

The terms and conditions found on third party websites may not align with the Terms and Conditions for use of this Website. WIBL is not responsible for the use of linked third party websites.  By activating a third party website link through this Website, you agree to be solely responsible for any losses or damages suffered through the use of those websites.

You agree to comply with all applicable laws in the Hong Kong Special Administrative Region and any other relevant jurisdiction pertaining to the use of or access to this Website and/or the obtaining of products or services through such use or access.

You will not invade, extract, download, reproduce and/or display or advertise on any other website or other online service, any information obtained on this Website including, without limitation, any personal data, business or information of other Users, whether that information has been gained by the use of automatic computer code, process, program, robot, spider, data mining, trawling or other ‘screen scraping’ software or system used to extract data. You also will not disrupt, harm, damage, alter, interfere or impose any unreasonable burden with this Website and/or linked third party websites and to cause inconvenience to other users of this Website.

In the event that you are acting on behalf of any other persons to use this Website, all these Terms and Conditions are applicable both to the User who uses this Website, and to the person whom the User represents. The User who is actually using or accessing this Website warrants that he/she is duly authorised to do so by the person whom he represents. By giving us personal data and/or information regarding another person you are confirming that you have asked the person whom you are representing, to read carefully all these Terms and Conditions and have obtained consent to provide us such information.

WIBL cannot guarantee uninterrupted availability of this Website. You agree that WIBL has the sole discretion and right to decline, suspend or terminate your access to &/or use any of the contents or services of this Website at anytime without any prior notice or explanation.

You agree to be held fully responsible for any harm, loss, claim, demand, liability or expense (including legal cost) that we suffer directly or indirectly as a result of your breach of contract or warranty, willful act or omission, misrepresentation, negligence in relation to, or in association with, your access and/or the use of this Website.

Privacy and Cookies Policy

Purpose of Data Collection

WIBL or third party products providers may require your personal information for the following purposes: (a) providing price of product or service on this Website (b) processing your application; (c) administration and process of insurance policies, insurance claims and underwriting purposes; (d) processing your payment; (e) communication to and notification for you; (f) providing you promotional information related to insurance or financial services or related wealth management products ; (g) identity verification and record ; (h) compiling Website statistics on usage and flow (i) meeting disclosure requirements imposed and permitted by local Law or regulatory authorities.

It is solely on a voluntary basis for you to provide such personal data or information on this Website or third party websites. If you do not wish to provide such information, we and/or third party products providers will not be able to deliver or furnish your requested information, products or services to you.

Transfer of Personal Data

All personal data held will be kept confidential but may be transferred or disclosed to the followings: (a) relevant insurers; (b) insurance brokers through whom the insurance product is to be or intended to be arranged; (c) third party administrators; (d) third party service providers including legal advisors, investigators, loss adjusters, surveyors, specialists, repairers, accountants and data processors; (e) person(s) to whom WIBL is obligated to disclose information under local requirements of any law binding WIBL for the purpose of any regulations, codes or guidelines with which WIBL is expected to comply with; (f) person(s) in accordance with a law or order of a court jurisdiction.

Direct Marketing

The personal data collected by us may be used in the marketing and promotion of other insurance services and products and must be within your consent. This data includes your address, phone number, email and name, and may be transferred to companies affiliated to WIBL. Please opt out the choice during your application if you do not wish to receive any promotion or marketing communications.

Cookies Policy

We collect certain information through the use of “cookies,” which are small text files saved by your browser when you access this Website to help analysing web traffic and/or usage and/or flow on this Website and to identify which pages are being used. Cookies do not give us access to your computer or any specific information about you. We may use third-party service providers for the purpose of support and these third-party service providers may place their own cookies on your browser.

By using this Website and providing information, you agree with our privacy and cookies policy. WIBL reserves the right to alter, edit, add or remove any part of this policy at any time. You accept any alterations on this privacy and cookies policy from time to time as may be required by WIBL.

Access and Correction of Personal Data

Pursuant to the Personal Data (Privacy) Ordinance (“Ordinance”), you have the right to check against and/or amend any personal information provided to us. Please send request by letter to our Data Protection Officer at 14/F, San Tao Building, 137-139 Connaught Road Central, Sheung Wan, Hong Kong or by email (marketing@wickfield.com.hk). The Ordinance provides us with the right to charge a reasonable fee for the processing of any personal information access or correction request.


WIBL disclaims any representation, warranty or responsibility, whether express or implied, pertaining to the performance or operation or service quality of this Website and/or any linked third party websites that the use of all these websites will be uninterrupted or error free, accuracy, suitability, reliability or completeness of the contents or services of this Website and/or any linked third party websites. We expressly disclaim any liability in respect of any losses or damages due to any acts, errors or omissions of this Website.

You agree that by accessing to and/or using the data, information or materials from this Website and/or any linked third party websites, the User is entirely at his/her own risk and WIBL does not guarantee any downloaded file or information or use of this Website and/or any linked third party websites will not cause harm or damage to property, loss of data, loss of use, delay in operation or transmission, interruption, computer virus, infection or any other form of malicious software, theft or corruption, destruction or unauthorized access to, alteration of or use of record of the User. WIBL expressly disclaims any liability for any such damage or loss suffered by the User in connection with or arising out of the use of this Website and/or any linked third party websites; and/or any claim based in agreement, or otherwise, for loss of profits of any kind whether direct or indirect and/or any consequential loss.

WIBL expressly disclaims any liability in respect of any claim pertaining to the contents or services provided made available by or through this Website and/or any linked third party websites or any interference, interruption, suspension or termination of this Website or any part thereof which is attributable to an event or circumstances beyond WIBL ‘s control including but not limited to acts of God, war, flood, fire, explosion, civil commotion, governmental action, legislation not in force at the time of these Terms and Conditions, restrictions imposed by governments or by any other regulatory authorities, labour disputes, trade disputes or delays of third parties over which WIBL has no control.

You will be able to purchase or apply for a different product and service on or through this Website. The products and services are provided by third parties providers. You agree that you are solely responsible for any of your chosen products or services. WIBL will not assume any liability whether directly or indirectly or to be blamed for any damages, losses or harms suffered resulting from any products or services obtained or purchased attributable to the use of or through this Website or for any acts, omissions, errors or defaults of any third party in relation to that product or service.

You acknowledge that the access to and use any of the linked third party websites is solely at your own discretion and risk. Any links to third party websites are provided for your interest and convenience only. WIBL disclaims any liability as a result of your activating the link to third party websites and suffer from any direct or indirect losses or damages or harms from any third party websites.

You also acknowledge that the product or service descriptions featured or provided on this Website might not represent the whole descriptions of all the options and/or the terms and conditions of these products and services and may not be error free. You agree and understand that it is the User’s sole responsibility to fully comprehend all the options and the terms and conditions of any product or service before purchasing it.

Access to this Website may be suspended or interrupted at any time without prior warning or notice to your use in order to allow maintenance, repair or other practical reason. WIBL holds no responsibility for direct or indirect losses or damages arising out of any interruption or incapability to access to or use of this Website including, without limitation, delay or loss of insurance protection, loss of profits or revenue, loss of business or business opportunity or any consequential loss for which you may suffer.

Intellectual property

WIBL is the owner or the licensee of all the intellectual property rights and copyrights on this Website and in the contents, material and information published on it including, without limitation, all trademarks, logos, business names, trading names, design rights, database rights, copyrights and any other intellectual property rights.

You can print, copy, transfer or store extracts of contents, material or information displayed on this Website for your own personal use only provided always that:

  • You will not use it for any commercial purpose including distributing or selling it without our prior written consent.
  • All copies must retain any copyrights or other intellectual property notices contained within the original material.
  • No logos or trade marks displayed on this Website may be printed or downloaded, unless it forms part of the whole document.
  • You must not amend or edit the downloaded, extract or printed copy of the contents, material or information from this Website, whether in paper or digital format, and you must not use any illustrations, photographs, videos or audio sequences, logos, designs or any graphics separately from any accompanying context.
  • You agree that all images displayed on this Website are protected by copyright and prior written approval from respective owners will be required before reproducing in any manner.
  • You agree that WIBL (and any known contributors) as the authors of the contents, material or information on this Website must always be acknowledged.

Complaint Procedure

If you wish to lodge a complaint about our services, you may contact our customer service department on 3590 6428 or write to us:

Wickfield Insurance Brokers Ltd.

14/F, San Toi Building, 137-139 Connaught Road Central, Sheung Wan, Hong Kong.

Please note that we cannot act on behalf of any third party product or service providers to answer complaints regarding their products or services.

Any access to or use of this Website is an acknowledgment that

you fully comprehend and accept the Terms and Conditions of this Website.